Infrastructure and Sub-processors


This documentation describes the infrastructure environment, and sub-processors we use in connection with the provision of our Services (collectively, for the purposes of this document only, the “Covered Services”). Capitalized terms used in this documentation are defined in ZENDATA’s Data Processing Agreement & Terms of Service.

All the Covered Services are fully or partly hosted on third- party infrastructures, which operate as ZENDATA’s sub-processors. Many of the Covered Services run across multiple infrastructures as identified in the Infrastructure and Sub-processors Table below. Some of our Services are interconnected in order to provide more features to Customers within a single service. This can happen in a few different ways. For instance:

Sub-processor Notifications

Zendata’s customers can stay informed of any changes to sub-processors for those Covered Services for which Customer has a then-current active subscription by periodically reviewing this page.

Sub-processors Storing Customer Data

Zendata’s third-party customer support providers only have access to customer data to the extent a user grants such access for the applicable Covered Service.

Infrastructure and Sub-processor Table

Sub-processorsPurpose of ProcessingAWS Data, Analysis, Application, Hosting, cloud infrastructureSalesforce Business IntelligenceIntercom Customer SupportGoogle Analytics Product analytics and optimization



Purpose of Processing


Additional Details



Data, Analysis, Application, Hosting, cloud infrastructure


AWS Privacy Documentation



Business Intelligence


Salesforce Trust Documentation



Customer Support


Intercom Security Documentation

Google Analytics


Product analytics and optimization


Snowflake Compliance Documentation